Live / Mobile
At 999h, this policy covers every piece of information we handle when you create an account, use your Nagad or Upay wallet to transact, or browse our platform. Access to and use of 999h depends on your local law and eligible regions — read this policy carefully to understand what data we hold and the choices available to you.
We collect information in two broad ways: data you supply directly when you register or complete a transaction, and data we gather automatically as you navigate the platform. When you open an account, we record your name, contact details and any wallet identifiers — such as your Nagad or Upay mobile number — that you link during the deposit or withdrawal flow. We use this to process your transactions, respond to account queries and keep your session secure across devices. Automatically collected data includes your device type, browser, IP address and pages visited. This lets us understand how the platform performs on the mobile connections most common in Bangladesh and where account steps need clearer guidance. We do not sell your personal data to third parties. We share data only with payment processors — including those who operate the Nagad and Upay rails — and with service partners strictly required to run the platform. Any third party we work with is bound by data-handling terms consistent with this policy. Where local law requires your explicit consent before we process certain categories of data, we will ask for it at the relevant step. Availability of any feature described here depends on your local law and eligible regions.
This policy applies to all data processed by 999h directly — your account records, wallet transaction logs and in-session device data. It does not extend to third-party services you reach through links on our platform, including external payment gateways or game content providers whose own privacy terms govern their data practices. Understanding the boundary between what we control and what we do not is practical information, not a legal disclaimer.
Data you enter during registration, login and account settings — including your contact details and linked wallet identifiers — falls fully within this policy. We control how it is stored, for how long, and who can access it inside 999h.
Deposit and withdrawal records tied to your Nagad or Upay wallet are kept by us for account reconciliation and query resolution. Payment processors handling the transfer itself operate under their own data terms, separate from this policy.
Pages you visit, session duration and cookie preferences are covered here. You can manage cookie consent through the preference tool in your account or browser settings, and we honour those instructions within the scope of what the platform can enforce.
Game content from studios available in the lobby, external links and any service outside the 999h domain are governed by those parties' own privacy terms. We are not responsible for data practices on sites or services we do not operate.
You have real, actionable choices about the data 999h holds on you. Reviewing your stored information is straightforward: log into your account and open the profile section, where your registered contact details, linked wallet numbers and account preferences are all visible. If any detail is incorrect — for example, if a Nagad number you linked earlier has changed — you can update it directly from that screen or contact support to request a correction. For questions about data retention, deletion or anything this policy does not address clearly, our support team is the right first contact. Submit your query through the contact route published in your account dashboard, and include your registered mobile number so we can locate your record without delay. Where applicable local law grants you a formal right to request data deletion or portability, we will process that request in line with the law and the time frames it specifies. Eligibility for these rights depends on your jurisdiction and local regulations.
Open the profile section after logging in to see your registered details, linked wallet identifiers and account preferences exactly as we hold them.
Update an outdated contact number or wallet identifier directly in account settings, or raise a correction request through the support contact route in your dashboard.
If you are unsure what data we hold or why, send a query through our published support route. Include your registered mobile number so we can identify your account quickly.
Where local law grants deletion or portability rights, we process those requests in line with the applicable legal time frame. State the specific action you are requesting when you contact us.
If you have a question about this policy, want to correct information we hold or need to raise a data-related request, use the contact routes published in your signed-in account area. We respond to privacy queries through the same channels we use for general account support — no separate form or address is needed. State clearly that your query relates to privacy or personal data so we can route it correctly.
The contact option inside your signed-in account dashboard is the most direct route for privacy questions. Use it to submit a correction request or ask what data we hold on your account.
If your query is time-sensitive — for example, a linked Nagad or Upay number you need corrected before your next transaction — raise it through the live support channel shown in the account help section.
For formal written requests, including data deletion under applicable local law, use the email address published in the support section of the site. Include your registered account mobile number in the subject line.
We have structured our data practices around the specific account flows Bangladesh-based users go through — registration, wallet linking, deposit and withdrawal — because those are the moments when data handling matters most to you.
We keep account and transaction records for the period required by applicable law and our operational need to resolve disputes or queries. When that period ends, records are deleted or anonymised. You can ask about the retention period for your specific account data through our support route.
We use cookies to maintain your session and understand how the platform is used on mobile connections. Essential cookies are required for the site to function; non-essential cookies can be declined through the preference tool in your browser or account settings without losing access to core features.
Access to your stored data inside 999h is restricted to staff with a direct operational need. Login sessions are protected by the authentication steps shown at sign-in, and we do not expose your Nagad or Upay wallet identifiers to parties outside those required to process your transaction.
When we update this policy in a way that affects your rights or changes how we use your data, we will notify you through your registered contact details or a notice on the account dashboard. Continued use after a notified change indicates acceptance of the updated terms.
These are the questions we hear most often about this policy. If something is not covered here, use the contact route in your account dashboard to ask us directly.
We collect your name, contact details and any wallet identifiers — such as your Nagad or Upay mobile number — you provide during registration. We also record device and browser data automatically when you visit the platform. No data beyond what is needed for account and transaction management is collected.
We share your data only with payment processors operating our deposit and withdrawal rails and with service partners strictly required to run the platform. We do not sell personal data. Every third party we engage is bound by data-handling terms consistent with this policy.
Log into your account and open the profile section. Your registered contact details, linked wallet numbers and account preferences are visible there. For a full data summary beyond what the profile screen shows, submit a request through the published support contact route.
Where applicable local law grants a deletion right, we will process your request in line with the law's specified time frame. Submit a written request through the email support route published in the account help section, and include your registered mobile number. Eligibility depends on your jurisdiction.
We retain transaction records for the period required by applicable law and for as long as needed to resolve account disputes or queries. Once that period ends, records are deleted or anonymised. Contact support if you need details about the retention period for your specific account.
When a policy update affects your rights or changes how we use your data, we notify you through your registered contact details or a notice on the account dashboard. The updated policy will be published at this page. Continued use of the platform after notification indicates acceptance of the changes.