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These terms set out the rules that apply when you open and use a 999h account — covering how you access the site, how transactions are handled through Nagad and Upay, and what both you and we are responsible for. Access to 999h and its services depends on your local law and eligible region.
By creating an account on 999h, you agree to these terms in full. They apply every time you log in, make a deposit through Nagad or Upay, place a wager, or request a withdrawal. If you do not accept any part of these terms, the correct step is to close your account and stop using the service before continuing further activity. We may update these terms when our services change, when payment configurations are adjusted, or when applicable rules require it. When that happens, we will post the revised version on this page with a clear indication that it has changed. Continued use of your account after an update means you accept the revised terms. These terms do not override any local law that applies in your jurisdiction. Access to 999h is permitted only in regions where doing so is lawful under local regulation. It is your responsibility to check whether using this service is permitted where you are located. We do not represent that the site is available or appropriate for use in every region, and we may restrict access where required. For any questions about these terms, reach out through the support routes listed on the contact section of this page.
Not every aspect of your experience on 999h falls under this single document. Understanding the scope helps you know where to look when a question comes up — whether it concerns your account login, a Nagad transaction, a game result, or a link that takes you off our site entirely. The four areas below draw clear lines so you can navigate your account with clarity.
These terms fully cover how you register, log in, verify your identity and manage your account settings. Rules around account suspension or closure also sit within this scope. Follow the steps and fields shown in your account dashboard for all access-related actions.
Deposits and withdrawals processed through Nagad and Upay are governed by these terms alongside the specific conditions shown at the cashier step. Limits, verification requirements and processing instructions are displayed inside your account wallet area at the time of the transaction.
Game availability, lobby content and any notices displayed on the site fall within our terms. We configure what is available in each region, and what you see in the lobby reflects the content active for your access point at that time. We do not guarantee identical content across all sessions.
Links to payment providers, game studios or any external service take you outside the scope of these terms. Once you leave the 999h site or interact with a third-party provider directly, their own terms apply. We are not responsible for the policies or conduct of those external services.
These terms are not only obligations — they also give you specific, practical actions you can take at any point. You have the right to review the transaction records held in your account, to ask us to correct information that is inaccurate, and to raise a question about how your account or payment history is being handled. All of these actions start from inside your signed-in account area, where the relevant records and settings are visible. If you believe a transaction processed through Nagad or Upay has been logged incorrectly, you can open a dispute through our support channel and we will check the record against the payment reference. For account detail corrections — such as a name or contact update — follow the fields shown in your profile settings. If those fields are locked, contact support directly with your account details and the correction you need. We aim to handle correction requests within a reasonable time, though we do not publish a fixed processing window for every case type.
Your full transaction history — deposits via Nagad or Upay, withdrawals and balance changes — is visible inside the signed-in account area. Check that section first before contacting support.
Profile fields such as your contact number and registered name can be updated from account settings. If a field appears locked, raise the correction through our support route with your account reference included.
If any clause in these terms is unclear, contact us through the support route listed on this page. Quote the section you have a question about so we can respond to the specific point without delay.
You may request to close your account at any time by contacting support. Any pending balance processed through your linked Nagad or Upay wallet should be withdrawn before making the closure request to avoid delays.
If a clause in these terms raises a question you cannot resolve from the account area, use one of the contact routes below. We keep these routes consistent so you can always find them from the site's support section. For transaction-related queries — especially those involving a Nagad or Upay reference number — have your account ID and the payment details ready before you reach out.
Accessible from the site's support section while logged in. Use this route for account and transaction questions where you need a direct response. Have your account reference and the relevant transaction detail ready.
For written queries about terms, account corrections or policy clarifications, use the email address listed on the site's contact page. Include your account ID and describe the specific clause or issue you are raising.
The on-site help centre covers common terms questions, account access steps and transaction dispute steps. Check it first — many policy questions are answered there without needing to contact support directly.
We handle account data and policy administration in a way that keeps your records accurate and your access consistent. Knowing what we retain, how we secure it, and how to request a change gives you a clearer picture of what these terms mean in practice — not just in writing.
We retain account and transaction records for as long as your account is active and for a period afterward as required by applicable rules. Records related to Nagad and Upay transactions are kept in your account history and accessible from your signed-in dashboard.
Your account credentials are your responsibility to keep secure. Do not share your login details with anyone. If you suspect unauthorised access, use the account recovery path shown on the login page or contact support immediately with your registered contact number.
We use cookies to keep your session active, remember your account preferences and maintain a consistent lobby experience across visits. Details on which cookies are in use and how to manage them are available in the cookie notice linked from the site footer.
To request a change to how your data is handled, or to ask a question about what we hold, contact support through the email route listed on the contact page. Describe the specific change you are requesting and include your account ID for verification.
The questions below cover what we hear most often when it comes to account terms, policy scope and user rights. If your question is not answered here, check the help centre or reach out through the support routes listed on this page.
Yes. All deposits and withdrawals processed through Nagad or Upay are covered by these terms alongside the specific conditions shown at the cashier step inside your account. The limits and verification steps displayed at that point also form part of the transaction terms.
We will always post the updated version of these terms on this page when a change is made. Continuing to use your account after an update is published counts as acceptance of the revised version. We do not send individual notifications for every update, so check this page periodically.
Open the transaction history in your signed-in account and check the record against your Nagad or Upay payment reference. If the figures do not match, contact support through live chat or email with your account ID and the payment reference so we can investigate the specific entry.
Access depends on your local law and eligible region. These terms do not override local regulation, and it is your responsibility to confirm that using this service is lawful where you are located. We may restrict access to specific regions where required by applicable rules.
Go to your profile settings inside the signed-in account area. Fields that are editable can be updated directly. If the field you need to change is locked, contact support through email with your account ID and the specific correction you are requesting. We will review and respond.
This page always holds the current version of 999h's terms and conditions. We update it in place when changes are made, so bookmarking this URL gives you a direct route back. There is no separate archive of previous versions published on the site.